OnviSource announced today the rollout of OnviCord Explora, affordable speech analytics software built on the latest phonetic audio search technology. Explora speech analytics solution is the newest addition to the company’s OnviCenter 6 suite of fully integrated customer interaction management products. Explora call center speech solution utilizes a state-of-the-art phonetic engine to provide fast, highly accurate audio search and analysis of speech content. Next-generation phonetic audio search within Explora speech analytics is not reliant on dictionaries, static grammar or the need to convert speech to text. Explora’s core technology is fully integrated with the OnviCenter 6 product suite that now includes call center speech solutions, call handling optimization, call recording, quality monitoring and assurance, agent...
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