WEBWIRE – Thursday, August 21, 2008 New York, August/SPEECHTEK, 2008 - Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU) today announced software that significantly improves the customer experience by aligning self- and assisted service, and integrating voice across all customer service environments through open standards. Genesys Voice Platform (GVP) 8, unveiled at SpeechTEK, marks a major new release of Genesys’ market-leading software platform for interactive voice response (IVR). GVP 8 is significant because it acts as an integrated platform that ends the standalone nature of voice self service. It is tightly integrated with both Session Initiation Protocol (SIP) and the intelligent Customer Front Door (iCFD) solutions from Genesys and its partners. iCFD is an...
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