Independent Pharmacies Rank Highest Nationally in Overall Customer Satisfaction

First Independent Pharmacy Satisfaction Report Cites Personal Service, Counseling of Medication Needs as Factors for Customer Loyalty RIDGEFIELD, Conn., Oct. 8 /PRNewswire/ -- American consumers rate independent pharmacists the most highly satisfied and most trusted healthcare advisors and customer-service practitioners in the retail pharmacy industry, according to the first Independent Pharmacy Satisfaction Report presented by Boehringer Ingelheim Pharmaceuticals, Inc. In fact, 69 percent of independent pharmacy customers in the United States are highly satisfied with their pharmacies and thirty percent satisfied. But despite the high marks, Americans still believe independents fall behind their chain competitors when it comes to offering services such as automated prescription refill systems, toll free 24 hour service... [read full story]